The following terms and conditions relate to any purchase made from Miss Munchin’s Cupcakes Ltd. Miss Munchin’s Cupcakes Ltd is a private limited company incorporated in England and Wales with Registered Number 09120845. Its Registered Office is at International House, 24 Holborn Viaduct, City of London, London, EC1A 2BN.


1.orders

1.1    By placing an order with Miss Munchin's Cupcakes Ltd, (also referred to herein as “us”, “we” and “Miss Munchin’s Cupcakes”), you “the customer” have agreed to read and have understood our Terms and Conditions. If you have any questions relating thereto, please contact us at hello@missmunchinscupcakes.com before placing an order.
1.2    A minimum of 72 hours notice is required by us for all orders. Any orders received outside of business hours will be processed the following day. Once you submit your order request, you will receive a follow-up call or email to clarify your order before receiving your invoice. Once your invoice is received, you must check your invoice before making a payment.
1.3    Orders are only confirmed and accepted by us once your invoice has been paid. Please ensure that you have provided us with the correct contact information as detailed on the website under the ‘Place Your Order’ page to enable us to process your order accurately.
1.4    Miss Munchin’s Cupcakes does not take responsible for any incorrect orders and/or delivery as a result of the inaccurate information provided by the customer.
1.5    If Miss Munchin’s Cupcakes expects a delay to your order, we will notify you of this as soon as possible by telephone or email.


2. Payment

2.1    All of our prices are in British Pound Sterling unless otherwise stated.  We reserve the right to change our prices at any given time without prior notice.

2.2    Payment in full for the order must be made by you upon receipt of the invoice.


3.Delivery


3.1    All deliveries are made at the agreed place, time and date within Greater London unless otherwise stated. Upon arrival, we will contact you on the telephone number provided.

3.2    If you become aware that you will not be available for the expected delivery (“the delivery date”), please let us know as soon as possible so that an alternative arrangement can be made in advance. If we do not receive this information prior to the delivery, we will proceed to deliver your order as planned. All failed deliveries will be taken back to our kitchen. Please be aware that re-deliveries will only occur on the same day as the original delivery date and you will be charged an additional fee of [£10.00] in relation to this.

3.3    Failure to re-organise delivery by the end of the delivery date, will result in a voided delivery and you will need to re-order your cupcakes again. We do not re-bake cupcakes and Miss Munchin’s Cupcakes will not be held liable for any missed deliveries caused by you.


4. Cancellation and Refund Policy

4.1     We are happy to issue a refund to you should you notify us of any cancellation request at least 48 hours before your order is due. A refund will only be provided to you if you receive written confirmation that your request has been accepted by us.
4.2    The amount to be refunded to you will differ depending on the nature of your order.
4.3     If, for any reason, you are unhappy with your cupcakes, please contact us immediately and in any event no later than 24 hours of the delivery time. Please send us full details of your query to hello@missmunchinscupcakes.com along with any photographic evidence to enable us to investigate and recify the issue.  Miss Munchin’s Cupcakes will not be able to investigate and issue any potential refunds after this time.
4.4    We do not issue refunds based on you simply changing your mind about the taste/flavour of your cupcakes.


5. Changes and Availability

5.1    Due to the nature of our business, Miss Munchin’s Cupcakes has the right to update ingredients and add or remove cupcake flavours depending on availability without prior notice. In which case, if an order is placed before any of the above changes occurs, Miss Munchin’s Cupcakes will honour your order request.

 


6. Intellectual Property

6.1    All trademarks, logos, trade names and trade secrets are the sole property of Miss Munchin’s Cupcakes. These rights also apply to any written information, images, videos and graphic designs. We prohibit the use of any of the above without any prior consent in writing.